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Returns

RETURNS & REFUNDS

Not quite your style? This is how you return your items correctly:

   

Although we are constantly improving our item descriptions, our images and our fitting advices, it may happen from time to time that a shoe isn’t the right size, the material feels different than expected or a t-shirt isn’t quite right for your athletic body.

We say: Don’t worry! Just send it back to us! A short explanation in four steps.

Here are all useful information concerning the return of items. No matter what kind of problem you might have, we’ll find a solution!

     

IMPORTANT

You are entitled to return your order within 14 days without giving any reasons. This is your Right of withdrawal.

You have the right to cancel and to return an order or rather get a refund of the full amount provided that you really just tried on the items or tried them to a degree necessary to check the structure, the quality and/or the functioning of the goods and sent them back to us completely, preferably in their undamaged original packaging. You only have to pay the costs for a possible decline in value if this decline in value is attributable to your handling.

     

PACK GOODS

You want your returned goods to arrive safely and undamaged at SportSpar? The best way to return goods is to use an appropriate outer packaging which offers optimal protection, e.g. cardboard boxes or mailing bags.

Please note: Unfortunately, some post offices don’t accept parcels with our SportSpar mailing bags. It’s the best you would turn the bag insight-out so that there’s no advertising anymore. Otherwise, you could also use a neutral or non-printed mailing bag.

Now, you put the goods you like to return into your shipping package, if possible, with their undamaged original packaging and all tags and labels.

Important: When returning shoes please don’t use the shoe box as shipping box as it’s part of the original packaging.

     

ENCLOSE DELIVERY NOTE

Before you close your parcel, it would be great if you could enclose the shipping note (or a copy of the shipping note) so that we can process your return as quickly as possible and without any delays. Alternatively, you could also enclose a copy of the invoice we already sent you via e-mail. If you can’t find your invoice anymore, just contact us via per e-mail. We’ll send you a new invoice immediately.

     

AFFIX STAMPS

Please return the goods postage paid (not carriage forward) to the following address:

Sportspar GmbH
Gustav-Adolf-Ring 7
04838 Eilenburg
Germany

Please understand that we can’t offer free return labels as we’d rather offer you affordable bargains! Different to other online retailers we don’t include the costs for possible returns into sales prices so that we can offer you even more affordable prices.

Free returns for clients with private PayPal Accounts! If you paid for your order via private PayPal account, you may ask PayPal directly to refund the costs for returning the items. This service is for free. You just need to activate the service and it also works afterwards!

For more information concerning this service please have a look at the PayPal website. If you have any questions regarding the service, please contact PayPal directly.

     

RECEIVE REFUND

As soon as the goods arrive at SportSpar, we’ll check and process your returned goods at cyberspeed. Usually, it takes 3 to 5 working days to refund an already paid purchase amount. Sometimes we are running off our feet (e.g. for Easter or Christmas) and so it might happen that it takes up to 14 days to process and refund your returned goods.

If you like to have another size or another item, please place a new order. We are very sorry, but an exchange of items isn’t possible.

 

     

FAQ RETURNS & REFUNDS

Can I return items for free?

Please understand that we can’t offer free return labels as we’d rather offer you affordable bargains! Different to other online retailers we don’t include the costs for possible returns into sales prices so that we can offer you even more affordable prices.

Free returns for clients with private PayPal Accounts! If you paid for your order via private PayPal account, you may ask PayPal directly to refund the costs for returning the items. This service is for free. You just need to activate that service and it also works afterwards!

For more information concerning this service please have a look at the PayPal website. If you have any questions regarding the service, please contact PayPal directly.

What do I have to pay for returning goods?

Depending on the delivery service and the shipping method you use, the prices might vary. Therefore, we can’t exactly tell you how much you’ll have to pay. Have a look at the prices online or ask at your next post office.

Can I exchange items?

We are sorry, but we can’t exchange goods.

If you like to have another size or another item, please place a new order. This is the best way to get your new items as fast as possible.

Who pays for shipping when I place a new order?

Since our shipping conditions and prices are calculated truly low and fair, you’ll have to pay for shipping when placing a new order.

Here you find further information concerning shipping costs.

How and when will I get my money back?

As soon as the goods arrive at SportSpar, we’ll check and process your returned goods at cyberspeed. Usually, it takes 3 to 5 working days to refund an already paid purchase amount.

We refund the purchase amount the same way you paid (e.g. PayPal, instant transfer, Amazon Payments, Masterpayment, bank transfer). If you paid via bank transfer, it might take a little bit longer to refund you.

Sometimes – in some rare cases – we are running off our feet (e.g. for Easter or Christmas) and so it might happen that it takes up to 14 days to process and refund your returned goods.

How do I make a complaint regarding a defective item?

Should you have received a defective item, just make a complaint using a simple form. To open this return form, please click here. Please fill in all mandatory fields!

Our SportSpar Customer Service will contact you as quickly as possible to find the best solution.

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